Privacy Policy

Te Yun, operating under Jinan Teyun Trading Co., Ltd., is committed to protecting the privacy of every individual who interacts with our website, services, and communications. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.teyun.hair or engage with our computer systems design and IT services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website and services immediately.

We encourage you to read this policy in its entirety. It is designed to be clear, thorough, and transparent about our data practices so that you can make informed decisions about the information you share with us.

We collect several categories of information to provide and improve our services effectively and securely. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, company name, job title, and physical address when you contact us, request a consultation, or subscribe to our communications.
• Technical Information: IP address, browser type and version, operating system, device type, referring URLs, pages visited, time and date of visits, and time spent on pages.
• Usage Information: Information about how you interact with our website, including click patterns, scroll depth, feature usage, and navigation paths.
• Communication Records: Copies of correspondence when you contact us via email, phone, or contact forms, including any information you choose to share in those communications.
• Service-Related Information: Details about your technical infrastructure, system requirements, and business needs when you engage us for consulting or systems design services.

We gather information through multiple channels, each designed to be transparent and appropriate to the context of the interaction:

• Direct Collection: When you voluntarily provide information by filling out forms on our website, sending us emails, calling our phone number, or engaging with us at industry events and meetings.
• Automated Collection: Through cookies, server logs, and similar technologies that automatically record technical data when you browse our website. Details about our use of cookies are provided in the Cookies and Tracking Technologies section below.
• Third-Party Sources: On occasion, we may receive information from business partners, analytics providers, or publicly available sources to supplement the information we collect directly, always in accordance with applicable law.

The information we collect serves specific, legitimate purposes related to our business operations and the services we provide. We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our computer systems design, IT consulting, and technical advisory services.
• Communication: To respond to your inquiries, send service-related announcements, and provide customer support.
• Personalization: To tailor your experience on our website and deliver content relevant to your interests and industry.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and enhance the performance and functionality of our website.
• Security: To detect, prevent, and address fraudulent, unauthorized, or illegal activities and to protect the rights and safety of our users and our company.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Business Operations: For internal record-keeping, billing, accounting, and other administrative functions essential to running our business.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting providers, email delivery services, analytics platforms, and payment processors. These providers have access only to the information necessary to perform their functions and are contractually bound to protect it.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
• Legal Obligations: When required to comply with applicable law, court order, subpoena, or other legal process, we may disclose information as necessary.
• Protection of Rights: To enforce our Terms of Service, protect the security or integrity of our services, or defend against legal claims.
• With Your Consent: With your explicit direction or consent, we may share information for purposes not covered by this policy.

We implement and maintain administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption of sensitive data at rest using AES-256 encryption
• Regular security assessments and penetration testing of our infrastructure
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Continuous monitoring of systems for suspicious activity and potential vulnerabilities
• Employee training on data protection and privacy best practices

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission is absolutely secure. We cannot guarantee the absolute security of your data, but we are committed to responding promptly to any security incident and notifying affected individuals as required by law.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods depend on the nature of the information and the context in which it was collected:

• Account and Service Data: Retained for the duration of our business relationship plus a reasonable period thereafter for legal and audit purposes.
• Communication Records: Retained for a period consistent with our business needs, typically up to three years after the last interaction.
• Technical and Usage Data: Retained in aggregated or anonymized form for analytics purposes, and in identifiable form for a period not exceeding twenty-four months.
• Legal Hold Data: Retained indefinitely when subject to a legal hold or preservation order.

When information is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.

Te Yun is headquartered in Jinan, China, and our primary data processing facilities are located in China. If you are accessing our services from outside China, please be aware that your information may be transferred to, stored, and processed in China, where our servers and central database are located.

By using our services, you consent to the transfer of your information to China and other jurisdictions where we or our service providers operate. We take appropriate measures to ensure that any international transfer of personal data complies with applicable data protection laws, including the use of standard contractual clauses or other legally recognized transfer mechanisms where required.

The data protection laws in China and other jurisdictions where we process data may differ from those in your country of residence. We are committed to applying consistent privacy protections regardless of where data is processed.

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. We take the privacy of children seriously and comply with applicable laws regarding the online activities of children.

If we become aware that a child under the age of 16 has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information from our records and terminate any associated accounts. We encourage parents and guardians to monitor the online activities of their children and to instruct them never to provide personal information through websites or online services without permission.

If you believe that we may have inadvertently collected information from a child under 16, please contact us immediately using the contact details provided in this policy so that we can take prompt corrective action.

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. These rights may include:

• Right of Access: You may request a copy of the personal data we hold about you and information about how we process it.
• Right of Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right of Erasure: You may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right of Restriction: You may request that we restrict the processing of your personal data in certain situations.
• Right of Data Portability: You may request a copy of your data in a structured, machine-readable format and have it transmitted to another controller.
• Right to Object: You may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies are small text files placed on your device by websites you visit.

We use the following categories of cookies:

• Essential Cookies: Necessary for the basic functioning of our website, including navigation and access to secure areas. These cookies do not require consent.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site performance and user experience.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
• Performance Cookies: Measure and improve the performance of our website by tracking load times, error rates, and responsiveness.

Most web browsers allow you to control cookie preferences through their settings. You can choose to block or delete cookies, but doing so may affect the functionality of certain parts of our website. For more information about managing cookies, consult the help documentation for your browser.

Our website may contain links to third-party websites, plugins, and services that are not operated by Te Yun. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may also use third-party service providers to facilitate our services, perform website-related functions, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We strongly encourage you to review the privacy policies of every website you visit and every third-party service you use. Your interactions with third-party services are governed by their respective privacy policies, not by this document.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. When we make changes, we will revise the last updated date at the top of this page and, where appropriate, provide additional notice through our website or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Material changes will be communicated more prominently, such as through a notice on our homepage or a direct email notification to registered users.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should discontinue use of our services.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your concerns promptly and thoroughly.

For data protection inquiries specific to your jurisdiction, please specify your location in your communication so that we can address your request under the applicable legal framework. We aim to acknowledge all privacy-related inquiries within five business days and to resolve them within thirty days.